At DermaCare MD, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a hassle-free return policy. Please review the following guidelines to initiate a return:

  1. Return Eligibility:
    • Only products that are unopened, unused, and in their original packaging are eligible for return.
    • Returns must be requested within 14 days of the original purchase date.
  2. Request a Return Authorization Number (RAN):
    • Prior to returning any item, customers must request a Return Authorization Number (RAN) by contacting our customer service team.
    • This RAN must be clearly marked on the outside of the return package.
  3. Return Shipping:
    • Customers are responsible for all return shipping costs.
    • If an item was ordered in error or is no longer wanted, DermaCare MD is not liable for the cost of return shipping.
  4. Inspection and Processing:
    • Once the returned item is received, it will be inspected to ensure it meets our return eligibility criteria.
    • If the return is approved, a refund will be issued to the original payment method within a reasonable timeframe.
  5. Damaged or Defective Items:
    • If you receive a damaged or defective item, please contact us immediately for assistance.
    • We will provide instructions on how to return the item and will cover the cost of return shipping in such cases.
  6. Exchanges:
    • Unfortunately, we do not offer exchanges at this time. If you wish to exchange an item, you may return it according to our return policy and place a new order for the desired item.
  7. Non-Returnable Items:
    • Certain items, such as gift cards, are non-returnable and non-refundable.
  8. Contact Us:
    • For any questions or concerns regarding our return policy, please don’t hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction.

At DermaCare MD, we strive to provide the highest-quality skincare products and exceptional customer service. Your satisfaction is our priority, and we appreciate your trust in us. Thank you for choosing DermaCare MD by Aroamas Med-Spa.

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    Aromas Therapy , Aromas MedSpa.
    Aromas Therapy , Aromas MedSpa.